Patient's Guide

Patient’s Charter

The Patients’ Charter describes both your rights and responsibilities when you use our services. Such understanding will make your relationship with health care providers a mutually beneficial one, and improve your care effectiveness.


Right to Medical Treatment  

Receive medical advice and treatment which meet the current standard of care.

Right to Information  

  • Access a clear description of your medical condition, with diagnosis, prognosis and possible complications.
  • Obtain information on purpose and related risks before consenting for investigation and treatment proposed.
  • Know the name, effect and common serious side-effects of a medication prescribed.
  • Informed about options of available health care services and common items of charges, and be advised by your doctor about the fees for all recommended procedures.

Right to Choices   

  • Accept or refuse any treatment or investigation, and to be informed of the likely consequences of doing so.
  • Seek a second medical opinion.
  • Choose whether or not to take part in clinical research.
  • Choose whether or not to participate in customer opinion survey.

Right to Privacy 

  • Have your privacy, dignity and cultural beliefs respected under the condition that no harm is caused to other patients and health care providers.
  • Have information relating to your medical condition kept confidential.

Right to Feedback / Complaint

  • Make a feedback or complaint which is to be handled objectively within our service pledge.


  • Follow hospital rules to show consideration for the rights of other patients and health care providers.
  • Cooperate with health care providers, maintaining trust and showing mutual respect.
  • Give as much information as you can, including your past illnesses, medication history and allergies details.
  • Follow the prescribed and agreed treatment plan, and conscientiously comply with the instructions given.
  • Keep your appointments and give early notification if you are unable to attend.
  • Keep good custody of your personal belongings.
  • Pay the incurred charges and fees for the medical services you received.
  • Ask not the health care providers to furnish incorrect information, receipts, documents or certificates or to make incorrect entry into medical records.

Personal Data (Privacy)


For suggestions / complaints regarding our hospital services, please contact Department In-Charge on the spot. You may also call Patient Relations Department at 2339 8488 (office hours) or Nursing Officer In-Charge at 2339 8888 (non-office hours).

For complaints related to professional misconduct of medical practitioners and para-medical staff, please contact Hong Kong Medical Council at 2873 5131.

Other queries can also be directed to the Department of Health, HKSARG at 3107 2667.