The Patients’ Charter describes both your rights and responsibilities when you use our services. Such understanding will make your relationship with health care providers a mutually beneficial one, and improve your care effectiveness.
Right to Medical Treatment
Receive medical advice and treatment which meet the current standard of care.
Right to Information
Right to Choices
Right to Privacy
Right to Feedback / Complaint
For suggestions / complaints regarding our hospital services, please contact Department In-Charge on the spot. You may also call Patient Relations Manager at 2339 8488 (office hours) or Nursing Officer In-Charge at 2339 8888 (non-office hours).
For complaints related to professional misconduct of medical practitioners and para-medical staff, please contact Hong Kong Medical Council at 2873 5131.
Other queries can also be directed to the Department of Health, HKSARG at 3107 8451.