Key Duties and Responsibilities:
- Providing support on IT services
- Responding to users support queries, support in person, over the phone or via remote access
- Communicate with users through basic problem-solving processes, and follow up until problem resolved
- Diagnosing issues with computer software, peripherals and hardware
- Conduct training for internal users on common office applications
Requirements:
- Diploma or Bachelor’s degree in computer science, information technology or similar field
- Minimum 3 years working experience on IT support and desktop management
- Excellent analytical and diagnostic skills
- High-level communication and customer service skills
- Strong technical knowledge on desktop security and management
- Sound knowledge on Microsoft Windows Servers and networking
- Managing multiple tasks simultaneously while maintaining high customer service standards
- Program certification such as Microsoft, Cisco & ITIL are preferred
We offer attractive remuneration package and fringe benefits to the right candidates. Interested parties please apply with full resume and expected salary to Human Resources Department, Hong Kong Baptist Hospital on or before 19 August 2022.
18/F, Tower 2, Enterprise Square, 9 Sheung Yuet Road, Kowloon Bay, Kowloon
2339 5769
Send resume by email: hr@hkbh.org.hk
The information provided will only be used for recruitment related purposes. All personal information on unsuccessful candidates will be destroyed within 6 months.
