Admission Admission Policy Discharge Medical Report / Patient's Information Application Fee Charges and Payments Room Types and Charges Pastoral Care Service Other Services / Information Volunteer Service Meals Service Variety Shop A1-D3 Bridge Car Park Private Nurses / Attendants Telephone Service Fax Service Internet Access Interpretation Service Nurse Training Programme Visitation House Rule Personal Data (Privacy) Patients' Charter Suggestions or Comments

In-Patient Service Information

I. Admission

1.	To be referred by the attending physician.
2.	Please bring along your personal amenities, pyjamas, slippers etc. Supplies by the Hospital are chargeable items.
3.	Please bring the following for registration at Admission Department, G/F of Block A:
		Doctor's referral letter
		Hong Kong ID card or passport
		Relatives or guarantor's ID card or passport; and
		Deposit, medical insurance card or a letter of guarantee from the approved credit account or insurance company.
4.	Registration:
		Fill in the admission registration form
		Undergo triage assessment by nurse
		Room selection
		Pay a deposit. Please keep the receipt for discharge settlement.
		Our staff will show you to the room.

II. Admission Policy

1.	To ensure that we can provide safe and good quality service, prior to admission, patients are required to :
		Furnish an Admission Letter duly signed by the attending doctor who has seen and assessed the patient;
		Make reservation of a hospital bed, by the attending doctor;
		Undergo infection triage by a nurse, and lodge at special care or isolation ward as necessary.
2.	When we are overbooked or unable to provide a particular type of accommodation such as intensive care or isolation care bed which is required for the patient, we could only make arrangement to transfer the patient to another hospital.
3.	For safety, public health or operational reasons, we do not admit patients with the following conditions :
	Conditions Examples Psychiatric Illness Serious Psychiatric Illness Suicidal Tendency Violent Behaviour Infectious Disease Small Pox Cholera Anthrax Pneumonic Plague Influenza A H2、 H5、N7、N9 Severe Acute Respiratory Syndrome (SARS) Creutzfeldt-Jakob Disease (CJD) Police Case Murder/ Manslaughter/ Attempted Suicide Serious bodily harm Possession or trafficking of dangerous drugs Traffic Accident (unless patient has sought medical treatment in Hospital Authority hospital and reported to the Police already.) Abuse or Neglect of Care Rape Injuries due to Robbery or Fight Other criminal cases

III. Discharge

1.	A discharge advice signed by your attending doctor is required before we process your discharge.
2.	The discharge bill will be sent to you in the ward in approximately 60 minutes from the time when the attending doctor completes the discharge document.
3.	Please present the discharge bill and deposit receipt to the Cashier for settlement. If hospital charges are to be paid by an approved credit account, please bring along the relevant documents to the Cashier e.g. company's undertaking, insurance card and Hong Kong Identity Card. Patient will be required to sign on the hospital bill. Please click here to download the list of medical insurance cards that are accepted by HKBH, please enquire with the insurance agent for insurance coverage.
4.	Please collect your medicine. (If applicable)
5.	For maternity, a longer processing time is usually required as we need to process the bills for the mother and the baby together.
6.	Application for Patient's Records
		Handling fee will be levied for application of patient's records.
			Filling out of an insurance claim form by a resident doctor after discharge
			Duplicates of medical records
			Medical report written by a resident doctor
			Any other patient's information and certificate letter
		Please check the handling fee schedule out from the "Medical Reports/Patient's Information Application Fee" as shown below.
		Please contact your own private doctor if a medical report/ certification is required from him/her.

IV. Medical Report / Patient's Information Application Fee

# Items Fees 1 Medical Report (written by our Resident Doctors only) A minimum charge HK$600 will be leived, depending on the type and numbers of required. 2 Insurance Claim Form (written by our Resident Doctors only) Inpatient Outpatient Free if request is made on or before discharge. Handling fee HK$100 if request is made after discharge (per set). Handling fee HK$100 (per set). 3 Duplicate Copy of Medical Record Inpatient Outpatient (including all Specialty Centres) Package fee HK$600 include administration & duplication fees will be levied (per episode of care). An administration fee of HK$300 plus HK$50 duplication fee per item if only apply of the followings: Operation Record Discharge Summary Admission Letter Allergy Record Physiotherapy Record An administration fee of HK$300 plus HK$50 duplication fee per consultation will be levied. (A minimum of HK$350 per outpatient record and subject to a maximum of HK$800 will be charged.) 4 Duplicate copy of Investigation Reports (i.e. x-ray, laboratory or any other tests) An administration fee of HK$300 and charges for duplication is HK$50 per item. 5 Checking Birth Date & Time HK$250 (per copy) 6 Re-issue of Infant Record HK$250 (per copy) 7 Re-issue of Immunization Record HK$250 (per copy) 8 Certificate of Hospitalization HK$250 (per copy) 9 Any other data enquiry request (i.e. date of admission & discharge, attendance record) HK$250 (per request)

Please click here to download Data Access Request Form.

With effect from 1/1/2010

V. Charges and Payment

1.	Bed Charges
		Bed charge is levied on daily basis with the cut-off time set at 12:00 mid-night
		Check-out time is 1:00pm. One-day bed charge will be calculated after 1:00pm. One-day bed charge will be calculated on the first day of admission, regardless of the length of stay on that day.
		Check-out time is 1:00pm. One-day bed charge will be calculated after 1:00pm.
		Bed charge does not include the charges of any hospital services, including but not limited to the following:
			Investigation (e.g. X-ray examinations, pathology laboratory tests, endoscopy etc.)
			Treatment procedures, use of special equipment and medical gas etc.
			Operation Theatre, Delivery Room, Lithotripsy Theatre etc.
			Special nursing procedures, Physiotherapy etc.
			Dietary
			Doctors' professional fee (surgery, attendance, anaesthesia etc.)
			Companion bed or chair (except Paediatric Ward)
	Note: Doctors will determine the investigations, treatments and care services required in accordance with patients' clinical conditions and progress of treatment. Hence the Hospital would not be able to provide an estimate of the hospital charges on admission.
2.	Bed Transfer
		Patient needs to pay a handling charge for requesting bed transfer.
		The bed charge for the transfer day will be the average of the beds occupied on that day. For example, if patient is transferred from Bed A to Bed B, the bed charge of this day will be the average of the bed charge of Bed A and Bed B.
		Intensive Care Unit (ICU) / High Dependency Unit (HDU):
			One-day ICU / HDU bed charge will be calculated on the day of transferring into the ICU / HDU.
			On transfer from ICU / HDU to an ordinary room, the bed charge of that day will be an average of the ICU / HDU bed and the ordinary bed.
		Surgical patient who requests transfer from standard ward to a semi-private ward or private room within 48 hours post-operation would need to pay the difference of the OT charge between the two bed classes.
		Occasionally we will transfer a patient to another bed to meet operational need. Your kind cooperation is much appreciated. Note: Our Hospital reserves the right of final interpretation of the bed charge policy.
3.	Hospital Charges and Doctors' Fees
		Hospital charges for treatment procedures, investigations, medications and operations etc are higher than the standard rates (Standard Wards) respectively for other types of beds. Brief as below:
		Room Type Additional Charge Standard Plus Room 15% - 25% Semi-private Room 30% - 50% Private Room 60% - 100%
		Surcharge will be levied if services are required outside office hours and during holidays. Non-office hours and additional rates vary with service types. Please inquire with our staff whenever necessary.
		Doctor's fee, surgeon fee, delivery fee, and anesthesia fee etc please inquire with your attending physician.
		For the safety and benefit of patients, all medical supplies, equipment and medication are to be provided by the Hospital.
		Hospital Charges Schedule is available for reference at all ward stations and departments. All charges and contents are subject to revision without prior notice.
4.	Payment Method
		Payment can be made by cash, EPS, credit card, China Union Pay, bank draft or cheque (Except Non-Hong Kong Resident).
		An in-house bill will be sent to patients or their relatives every four days. Please settle the bill after receiving it.
		On the day of discharge, please settle all payment before leaving the hospital. Please click here to download the list of medical insurance cards that are accepted by HKBH, please enquire with the insurance agent for insurance coverage.
5.	If your hospital bills are to be settled by an approved credit account or insurance company:
		You need to present a letter of guarantee from your employer or insurance company on registration.
		Insurance claim forms should be filled out by attending doctors during hospitalization and endorsed at Cashier on discharge.
		We do not accept guarantee issued by overseas companies. Please consult your agent directly for insurance coverage.

VII. Pastoral Care Service

VIII. Others Services / Information

1.	Volunteer Services Hospital volunteer workers regularly visit and talk to patients and family members. They also provide a mobile library service and participate in patient gatherings (subject to Hospital Infection Control Policy).
2.	Meals Service
		Special set meals designed for therapeutic needs are available through the Hospital Dietitian. Please contact the nurses if therapeutic diets are required. Charges will be included in the hospital bill.
		The canteen is open from 7:00 am to 1:00 am the next day. Patient may order food from the canteen through extension 8818 or 8819. A restaurant menu is provided in each room.
		After 8:15pm, only light food and beverages will be provided.
3.	Variety Shop
		The Variety Shop is located at the side entrance, close to the car park. It opens daily 8:00 am to 10:00 pm.
		Newspaper delivery is available for patients. Please call 2337 9938 after 10:00 am for delivery.
		Vending machines are available at G/F of Block B Cashier and A1-D3 Bridge (opening 9am-9pm).
4.	A1-D3 Bridge A1-D3 Bridge is open for patients and their visitors for leisure gathering. WiFi access and Pacific Coffee Espresso Bar are available there.
5.	Car Park Car park located at Block C. Parking fee on hourly basis. To meet operational need, usually visitor parking is suspended during the morning session (except Sundays and Public Holidays).
6.	Private Nurses / Attendants We may arrange private nurses / attendants for patients but will not be involved in any contract of service between the two parties.
	Organization Telephone Pioneer Ease Co., Ltd. 2736 3272 Cathy Private Nursing Agency Ltd. 2337 0839 World Wide Private Nursing Services Ltd. 2895 5321, 2895 1156 Quality Healthcare Nursing Agency Ltd. 2891 0866, 2851 0855
7.	Telephone Service
		If a telephone extension is available, patients can press "9" for an outside line.
		Public phones are available on some floors. A cardphone with IDD access is available at the lobby on G/F of Block B, next to the elevator.
		Only Private and Semi-private Rooms are connected to incoming calls.
		Patients making long distance calls through the Hospital will need to pay the tolls and a handling fee.
8.	Fax Service We may arrange fax transmission for patients. A handling fee plus the tolls will be charged.
9.	WiFi Access Service WiFi access service are available at wards and some areas . Patients may access internet with their own notebook computer.
10.	Interpretation Service Our staff speak Cantonese, Putonghua and English. As necessary, the Hospital may connect patients to external interpretation service to facilitate their communication with the care providers. Patients will need to pay for the service. Enquiry: 2339 8805 Admission Department.
11.	Nurse Training Programme The Hong Kong Baptist Hospital is one of the hospitals in Hong Kong with a Nursing School accredited by The Nursing Council of Hong Kong. We offer clinical practicum for nurse learners of our Nursing School and other tertiary educational institutions. All nurse learners are supervised by highly qualified nurse educators and clinical instructors to provide quality nursing service for our clients.

IX. Visiting Hours

Ward Visiting Hours General Wards Daily from 10:00am to 10:00pm Maternity Ward Daily from 7:30am to 10:00pm Normal Newborn Baby Boarding Baby Room A223 11:00am - 8:00pm Incubator Nursing Baby Phototherapy Baby Room A227 (ONLY parents are allowed) 3:30pm - 4:00pm 6:30pm - 7:30pm B3 Pediatric ward (Newborn) 10:00am - 11:00am 2:00pm - 3:00pm 6:00pm - 7:00pm Parents can visit anytime, please contact the ward in-charges. Intensive Care Unit Daily from 10:00am to 10:00pm The number of visitors is restricted to two per patient. Isolation Care Ward 12:00pm – 2:00pm 6:00pm – 9:00pm Please do not allow children into patients' rooms for the sake of their health. Patient's relatives or friends may inquire your room no. with the Admission reception desk. If you want to keep your hospitalization private, please inform the staff of Admission or the Ward.

For further information, please contact our Admission at 2339 8805 or 2339 8533.

X. House Rule

1.	For the serenity and well-being of patients:
		Please keep the Hospital environment quiet and peaceful;
		Not more than two visitors per patient per visit is recommended
2.	Patients are strongly advised not to keep any valuables or excessive cash in the room during their hospital stay. Personal belongings and mobile phone should be secured in the locker. The Hospital will not be responsible for any loss or missing of personal belonging.
3.	Please keep away from medical equipment when you use mobile phone in the ward area.
4.	In accordance with laws :
		DO NOT give any tips or gifts to our staff in order not to contravene the Prevention of Bribery Ordinance.
		No gambling of any form in the Hospital.
		Smoking is prohibited.
5.	The following activities are not allowed within the hospital premises :
		Carrying any animals
		Use of electric appliances
		Bringing food with strong smell (e.g. durian)
		No washing or hang dry of cloth is not allowed.
		Burning of incense, joss sticks or others.
6.	During your stay in ward :
		Please do not leave the ward. Prior notice must be given to nurse if so required.
		Only the hospital staff is allowed to adjust the air-conditioning.
		Please use the ward facilities and equipment with care. The Hospital reserves the right to demand compensation for damage, if any.
7.	Companion Bed: Female rooms: Female Companion only (except Private Rooms) Other rooms: Male or female companion

XI. Personal Data (Privacy)

Please read this note before you provide any personal data to us.
As your doctors / nurses / health care providers, we have to ask you to provide your personal data (including health information) or obtain from any appropriate third party your medical history and any relevant information for your reatment, health care or hospital statistical and audit purposes.
When you provide personal data to us, please make sure that the data is accurate and complete. If you do not provide us with the information required or if the information provided is inaccurate or incomplete, our ability to provide appropriate treatment/health care to you may be affected. Requests for the necessary correction to the data can be made by phone at 2339 8805 in accordance with Section 22 of the Ordinance.
Handling fee is required for medical report / duplicate of medical records. Please refer to the attached fee schedule.
Please note and accept that your personal data may be made available to:
	Other doctors / health care providers who require it for purposes related to your health care;
	The Court if so ordered, subpoenaed, or to such other persons as required by law;
	The Department of Health, HKSAR where necessary.
	Hospital statistical and audit purposes.

XII. Patients' Charter

Rights
	The right to information about what health care services are available, and what charges are involved.
	The right to be given a clear description of his/her medical condition, with diagnosis, prognosis and of the treatment proposed including common risks and appropriate alternatives.
	The right to know the names of any medication to be prescribed, and its normal actions and potential side-effects.
	The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences, of doing so.
	The right to a second medical opinion.
	The right to have his/her privacy, dignity and religious and cultural beliefs respected.
	The right to have information relating to his/her medical condition kept confidential.
	The right to make a complaint through channels provided for this purpose by the Baptist Hospital, and to have any complaint dealt with promptly and fairly.
Responsibilities
	Give his/her health care providers as much information as he/she can about his/her present health, past illness, any allergies and any other relevant details.
	Follow the prescribed and agreed treatment plan, and conscientiously comply with the instructions given.
	Show consideration for the rights of other patients and health care providers, by following the hospital rules concerning patient conduct.
	Inquire the health care providers for queries.
	Cooperate with, maintain trust in and show mutual respect for the health care providers.
	Protect his/her personal properties.

XIII. Suggestions or Comments

We welcome suggestions and comments on our hospital services. Please contact the Nursing Officer or Department In-Charge on the spot. Or you may contact the following teams as required :
	The right to information about what health care services are available, and what charges are involved.
	Patient Relations Department at 2339 8488 (Office hours)
	Nursing Officer In-Charge at 2339 8888 (Non-office hours). For complaints related to professional misconduct of medical practitioners and para-medical staff, please contact Hong Kong Medical Council at 2873 5131. Other queries can also be directed to the Department of Health, HKSAR, at 2961 8507.
Our Hospital reserves the right of final interpretation of the content of this webpage. Information given is subject to change without prior notice.